Coronavirus Guidance July 2020
THE SURGERY IS STILL OPERATING AND URGES PEOPLE TO CONTACT US AS USUAL FOR GENERAL HEALTH PROBLEMS. PLEASE DO NOT PUT OFF SEEKING ADVICE FOR HEALTH CONCERNS BECAUSE OF COVID-19.
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For the latest Covid-19 advice please visit www.nhs.uk.
-Anyone with a continuous cough or fever (>37.8) or Loss of/change in smell or taste must self- isolate for 10 days if you are in a single occupancy house. If you are in a multiple occupancy household and have symptoms then you must self isolate for 10 days, everybody else from the household must isolate for 14 days (this includes children).
-Anyone with these symptoms who is WELL can just stay at home and do not need to ring 111 or be tested.
-Anyone with these symptoms who is UNWELL should go to 111 online for advice, NOT the GP Surgery, 111 will assess and advise you.
-Anyone who is over the age of 70 or has a long term condition is advised to minimise social contact and DO NOT ENTER ANY OF OUR BUILDINGS. (See medication section below).
Thornton Dale Surgery and Seamer Surgery
Thornton Dale And Seamer Surgeries are now closed for all non essential medical services. If you have been offered an appointment at these surgeries please wait in your car or if you have walked to the surgery please stand at a safe distance outside the surgery. There is no need to knock on the door, the Doctor or Nurse will come and get you.
Contact with the Surgery by Telephone
When contacting the surgery please be aware the receptionist will ask you if you or anyone in your household have any respiratory symptoms. All travel history is now irrelevant.
Where possible please use our online service facilities to help reduce congestion of our phone lines. (see more information about online services below)
Online appointment booking has been suspended.
Online services can still be used to order medication, if you are not signed up to online services we are encouraging patients to download the NHS App.
The NHS App can be used to order repeat prescriptions, manage appointments, view your medical record (subject to access), set your organ dotation status and more. 24/7 Anywhere. Download the NHS App or for more information visit https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
Please continue to order your medication as normal. You DO NOT need to order early or extra. You are still able to collect your medication from West Ayton Surgery or your chosen pharmacy. However if you are suffering from any respiratory symptoms or a high temperature then you MUST NOT attend the surgery to collect your prescription (by car or on foot).
Ordering your prescription:
Unless you are registered for online services our current preferred method for patients to order their prescription is via the NHS App or by telephone leaving an answerphone message thereby relieving pressure on our telephone lines. Please see below the different methods for order prescriptions:
- Through the NHS App (Download from your App store)
- Leaving an answerphone message on the dispensary telephone line 24 hours a day, this can be done by selecting option 1 when you call 01723 864553. Alternatively if you would prefer to speak to a Dispenser in person to order your prescription you can select option 2. When selecting option 2 please be aware your call is placed in a queue and is always answered as soon as possible.
- Online Services through the practice website (to sign up for this we require an application form to be filled in at reception and two forms of ID to be shown to the Receptionist, one of which should be photographic. Unfortunately due to COVID-19 we are requesting patients DO NOT currently come into the surgery to sign up for online services to help protect our patients and staff).
- Handing in the repeat medication slip to the surgery. (Due to COVID-19 we are requesting patients DO NOT currently use this method to order their prescription to help protect our patients and staff).
All GP appointments are now initially conducted by telephone. During the telephone call if the Doctor feels you need to be seen face to face they will offer you an appointment time to come to the surgery or they may wish to hold a video consultation with you. We would encourage everyone with any symptoms which they are concerned about to contact us. We are still available to help our patients.
Following telephone triage, Nurses may continue to see patients for routine care.
Requests for Certification of Absence
If you have symptoms of Covid-19 you do not need a med3 (sick note). Please visit the practice website https://www.ayton-snainton.co.uk/ where you can print a letter to give to your employer.
Please visit our home page on our website https://www.ayton-snainton.co.uk/ to follow the link to the NHS website
Please see the link below for patient information relating to Coronavirus and specific health conditions.
Visit us on Facebook
Ayton and Snainton Medical Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Please be aware when booking appointments the receptionist may ask for further information. This is to ensure you are booked in to see the most appropriate healthcare professional.
(Site updated 31/12/2020)