Noticeboard

SATURDAY MORNING CLINCS

Please be aware that as our Saturday morning clinics are for pre-bookable appointments our telephones lines will not be open on a Saturday morning. If you require urgent medical assistance, please call NHS 111. Thank you.

AYTON AND SNAINTON MEDICAL PRACTICE

 

The last few months have been a time of enormous change for all of us at the practice, shifting over a weekend to a total phone access system as advised by NHS England and updating our protocols daily as guidance has changed.  We are proud of how all our staff have accepted these changes and adapted over the weeks as guidance has been changed again and again.  We are grateful for how all our patients have been understanding of the difficult situation we are working in.

As the world is starting to return to normal we are also now returning to normal in that we are offering all our usual services.  However we have to do this in a safe way and it is likely that it will be a long time before we are able to allow patients to book face to face appointments directly.  As you can imagine the demand for appointments is increasing even beyond usual levels and we are no longer able to routinely offer same day appointments as we did during lockdown!  We have a few new things in place to try to help manage this demand.

We have some new healthcare workers who can see patients with specific problems.  Becky, one of our nurses, is training to be an advanced clinical practitioner and she is able to see patients with simple health problems such as urine infections.  We also have two first contact physios, Jackie and Pete.  They are able to see adults with a wide range of musculoskeletal problems such as joint injuries or back pain.

We also now have another way of contacting us that can be used any time of day - digital access which can be used for clinical or administrative queries. This is accessed via the practice website. You will be guided through a few of questions related to your query.  Queries submitted before 2pm will receive a response that day. If submitted after 2pm we will respond the following day. This can used for medication queries, new health concerns or follow up of chronic problems.  You may receive a response containing a treatment plan suggestion, a request for further information or a request for you to book an appointment with an appropriate clinician.  It is extremely helpful if you can answer all the questions about your query as fully as possible. We are then more likely to able to deal with your issue without needing you to book an appointment.  

Over the coming months you may see us using text messages more for communicating with you.  We are already using it regularly to request photos of skin problems and home blood pressure readings.  We are looking to use texts more to feedback on actions following an appointment, to inform you that requests from hospital appointments have been carried out or to ask you to book review appointments.  You will be able to respond once to a text message so if you would like a phone call to discuss any matter further that can easily be arranged.  Please ensure that we have up to date contact details for you.  

If you have had blood tests or scans it is possible to check your results on your online medical record, please speak to reception if you require your access details.  Alongside the result there will be a comment from the GP explaining what if anything is abnormal and what needs to be done.  

Our receptionists will continue to be available during usual surgery times if you do not have internet access or prefer to contact us by phone but it is likely that they will ask you for a few more details about your health issue to ensure that your problem is dealt with by the right person at the right time.  If you prefer not to share details this is still ok but you should be aware that our receptionists are bound by the same level of confidentiality as our doctors and nurses.

I do hope that you will bear with us as we cope with high demand for our services whilst trying to implement these changes that we hope will ensure patients can continue to access our services easily in the months to come.

 


Coronavirus - Useful Links

Please scroll down our home page to read our latest guidance.

Spring Newsletter 2020

Click here to view our recent newsletter.

Help fight COVID-19 - Trial
The NHS is trying to recruit patients to a trial for those with symptoms of COVID-19. If you are eligible, please contact https://www.phctrials.ox.ac.uk/principle-trial or contact reception on 01723 863100 and ask to speak to our Practice Research Nurse, Amanda Winterflood.

Click here to view the poster.

Advice for Parents

Click here for advice.
Click here for the fact sheet for children.

NHS Diabetes Advice Helpline

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.
Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

Domestic Abuse

You are not alone.

For information on support click here or at gov.uk.domestic-abuse

For Basic Safety Planning click here or visit https://www.idas.org.uk/our-services/domestic-abuse/safety-plan/?fbclid=IwAR1X2PfqwTGxEpuxbbLfnOiCUBhW1TEfhsUEU-zDTKbQB4RBG0aGcNIW3FM

Suicide Prevention

#TalkSuicide is a suicide prevention campaign. If you’re feeling suicidal and need urgent help, or if you’re worried about someone you know, help is available from the services below:

Samaritans Call 116 123
C.A.L.M (for men, 5pm-12am) Call 0800 585 858
Papyrus Call 0800 068 4242

Visit https://talksuicide.co.uk/ to take the 20 minute training.

Advice from Macmillan

Click here to view the leaflet from Macmillan

Bereavement Information

For relatives of anyone that has died in hospital - Harrogate District Hospital Bereavement booklet

For relatives of those have died at home - Harrogate and District Community Bereavement booklet

To view the booklets click the link below

https://www.hdft.nhs.uk/coronavirus/additional-information-for-families-carers-of-loved-ones-who-have-died/

and then click on 'Information for families and carers of loved ones who have died either in our hospital or at home'

Press Release

Please click here to read a press release from North Yorkshire Clinical Commissioning Group

Letter of Information from NHS

Please click here to view an open letter to patients from the NHS.

Struggling because of COVID-19?

Follow this link to the Goverment website https://www.gov.uk/find-coronavirus-support

Village Support

Click here to view a list of village support groups.

Doorstep Deliveries

On behalf of Morrison's please click the link below for more information about Doorstep Deliveries

https://my.morrisons.com/doorstep-deliveries/

Scarborough Council Support

Click here to read the volunteer service coordination arrangements within the Scarborough Borough Council Boundaries. Click here to view the leaflet.

Mental Health Support

For advice and tips for maintaining mental wellbeing for everybody click https://www.nhs.uk/oneyou/every-mind-matters/

Help for children and young people to find mental health support in the county click https://www.thegoto.org.uk/

OR

BUZZ US is a confidential text messaging service for young people in North Yorkshire aged 11-18. The service allows young people the opportunity to message a wellbeing worker for support, signposting information or advice around mental health and wellbeing. Some of the main reasons young people text BUZZ US are around: anxiety, bullying, self-harm, eating problems, self-esteem and stress. Young people can text 07520 631168, a wellbeing worker is on duty Monday-Thursday 9am-5pm and Friday 9am-4.30pm (excluding bank holidays). Outside of these hours, a bounce back text will be sent, signposting young people to emergency services and CAMHS crisis if they need immediate support in the meantime. We aim to reply to all messages within one working day; however this service is not for young people in crisis.

Click here and here to view the posters

Requests for Certification of Absence and High Risk Patients

Click here to download a letter.

Requests for an isolation note

Click here to request an isolation note

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Flu Vaccinations

If you are aged 65 or over or aged 18-64 and in a clinical risk group

PLEASE BOOK YOUR APPOINTMENT NOW

by phone on 01723 863100 or 01723 859302

Information about the flu vaccination and who is eligible for the vaccination this year can be found on the NHS website here.

Online Consultations

engange consult


 

 IMPORTANT INFORMATION

Coronavirus Guidance July 2020

THE SURGERY IS STILL OPERATING AND URGES PEOPLE TO CONTACT US AS USUAL FOR GENERAL HEALTH PROBLEMS. PLEASE DO NOT PUT OFF SEEKING ADVICE FOR HEALTH CONCERNS BECAUSE OF COVID-19.

For regular updates please visit our Facebook Page

For the latest Covid-19 advice please visit www.nhs.uk. 

-Anyone with a continuous cough or fever (>37.8) or Loss of/change in smell or taste must self- isolate for 10 days if you are in a single occupancy house.  If you are in a multiple occupancy household and have symptoms then you must self isolate for 10 days, everybody else from the household must isolate for 14 days (this includes children). 
-Anyone with these symptoms who is WELL can just stay at home and do not need to ring 111 or be tested.
-Anyone with these symptoms who is UNWELL should go to 111 online for advice, NOT the GP Surgery, 111 will assess and advise you.
-Anyone who is over the age of 70 or has a long term condition is advised to minimise social contact and DO NOT ENTER ANY OF OUR BUILDINGS. (See medication section below).

Thornton Dale Surgery and Seamer Surgery
Thornton Dale And Seamer Surgeries are now closed for all non essential medical services. If you have been offered an appointment at these surgeries please wait in your car or if you have walked to the surgery please stand at a safe distance outside the surgery.  There is no need to knock on the door, the Doctor or Nurse will come and get you.

Contact with the Surgery by Telephone
When contacting the surgery please be aware the receptionist will ask you if you or anyone in your household have any respiratory symptoms. All travel history is now irrelevant.

Where possible please use our online service facilities to help reduce congestion of our phone lines. (see more information about online services below)

Online Services
Online appointment booking has been suspended.
Online services can still be used to order medication, if you are not signed up to online services we are encouraging patients to download the NHS App.

The NHS App can be used to order repeat prescriptions, manage appointments, view your medical record (subject to access), set your organ dotation status and more. 24/7 Anywhere. Download the NHS App or for more information visit https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

Medication
Please continue to order your medication as normal. You DO NOT need to order early or extra. You are still able to collect your medication from West Ayton Surgery or your chosen pharmacy. However if you are suffering from any respiratory symptoms or a high temperature then you MUST NOT attend the surgery to collect your prescription (by car or on foot).
Ordering your prescription:

Unless you are registered for online services our current preferred method for patients to order their prescription is via the NHS App or by telephone     leaving an answerphone message thereby relieving pressure on our telephone lines. Please see below the different methods for order prescriptions:

  •               Through the NHS App (Download from your App store)
  •               Leaving an answerphone message on the dispensary telephone line 24 hours a day, this can be done by selecting option 1 when you call 01723 864553. Alternatively if you would prefer to speak to a Dispenser in person to order your prescription you can select option 2. When selecting option 2 please be aware your call is placed in a queue and is always answered as soon as possible.
  •               Online Services through the practice website (to sign up for this we require an application form to be filled in at reception and two forms of ID to be shown to the Receptionist, one of which should be photographic. Unfortunately due to COVID-19 we are requesting patients DO NOT currently come into the surgery to sign up for online services to help protect our patients and staff).
  •               Handing in the repeat medication slip to the surgery. (Due to COVID-19 we are requesting patients DO NOT currently use this method to order their prescription to help protect our patients and staff).

GP Appointments
All GP appointments are now initially conducted by telephone. During the telephone call if the Doctor feels you need to be seen face to face they will offer you an appointment time to come to the surgery or they may wish to hold a video consultation with you.  We would encourage everyone with any symptoms which they are concerned about to contact us. We are still available to help our patients.

Nurse Appointments
Following telephone triage, Nurses may continue to see patients for routine care.

Requests for Certification of Absence
If you have symptoms of Covid-19 you do not need a med3 (sick note). Please visit the practice website
https://www.ayton-snainton.co.uk/  where you can print a letter to give to your employer.

Isolation Note

Please visit our home page on our website https://www.ayton-snainton.co.uk/  to follow the link to the NHS website

 

Please see the link below for patient information relating to Coronavirus and specific health conditions.
Click here


Ayton and Snainton Medical Practice

Welcome

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Booking Appointments

Please be aware when booking appointments the receptionist may ask for further information. This is to ensure you are booked in to see the most appropriate healthcare professional.

Active signposting

(Site updated 02/10/2020)
Order your repeat medicationsCancel your appointmentAccess Appointment System
 
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